Supportive Housing Program
Position: Recovery Coach
Reports to: Director of Housing
Bargaining Unit: HEU
Benchmark Match: Grid 10 ($21.85-$23.69)
Benchmark Title: Support Worker 2 (81502)
Days of Work: Monday through Friday
Hours of Work: 9:00AM-4:30PM
Closing Date: August 10, 2017 at 4PM

Please send your resume to sarah.crawley@icmha.ca

In accordance with the vision, purpose and values of Island Community Mental Health, client and staff safety is a priority and responsibility shared by everyone at ICMH, as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Job Summary:
Within the context of a person centered care model, the Recovery Coach provides a range of services that support individuals living with mental health and substance use issues. The Recovery Coach, as a member of an integrated, collaborative team, works to increase client independence through recovery-oriented activities and skill enhancement and development. This includes delivering person-centered/family-approach support services and programs, assisting clients to maintain housing and support in daily living activities.

Duties and Responsibilities:
• Provides individualized, person centered support to clients. Prepares, documents, monitors and evaluates personalized recovery plans with each client;
• Monitors client mental health and substance use issues and determines when to provide additional support;
• Encourages and facilitates client participation in decision-making regarding housing and support;
• Assists clients to set and maintain goals related to procuring and maintaining housing;
• Provides life skills training such as meal preparation, housekeeping, personal care, and nutrition literacy;
• Provides a minimum of one in-person visit per month per client; visits may increase with the needs of the client;
• Assists clients with financial management including coordinating with the Ministry, budgeting, and ensuring rent and damage deposits are made;
• Contributes to the evaluation of clients progress and preparing related reports;
• Regularly performs client assessments (e.g. Suicide Risk Assessments, Home Risk Assessments)
• Supports and encourages client participation in groups;
• Liaises and actively plans with community resources;
• Coordinates referrals to services and programs for clients and families;
• Arranges client transportation, as necessary;
• Advocates for clients who may be experiencing stigma in the community;
• Supports clients in de-escalation of tenancy issues and crisis intervention;
• Provides transition support for clients moving in or out of supported housing;
• Attends events to increase community outreach and public education;
• Facilitates group sessions and prepares presentations on housing related topics, Ready to Rent, financial management, landlord/tenant rights;
• Reports any health and safety concerns to the supervisor;
• Maintains reports such as statistics, mileage and petty cash;
• Gathers and records data according to ICMH professional documentation principles;
• Maintains client files, ensuring confidentiality;
• Attends and participates in safety huddles;
• Prepares incident reports according to ICMH policies and procedures;
• Supports client to complete maintenance related requests for the rental unit, as necessary;
• Maintains regular contact with, and provides back-up for team members as required;
• Works within a team, supporting colleagues and attending team meetings, sharing information appropriately and confidentially;
• Keeps up to date with issues relevant to housing and support, mental health, substance use, best practices, benefits, and other relevant legislation;
• Completes BC Housing annual review paperwork and collects designated proof of income;
• Performs other tasks as assigned by the Director of Housing

Qualifications:
Education and Experience:
• A degree or diploma in social work or inter-professional mental health and addictions;
• A minimum of 2 years recent and related experience, preferably in the non-profit housing sector or in a related social service field;
• Experience working successfully with populations impacted by mental health issues, substance use and/or other barriers to stable housing
• Required Certifications: Applied Suicide Intervention Skills Training, Violence Prevention, Trauma-Informed Practice.
• Exposure to or direct work history with principles of evidence based practice, client and family centered approaches, and harm reduction models.

Preferred Certifications:
• Crisis Prevention
• Conflict Resolution
• PSR Practitioner
• Harm Reduction
• Motivational Interviewing

Additional Criteria for Role:
• Completion of a Criminal Record Check through the Ministry of Justice
• Valid drivers’ license and access to a reliable vehicle with a minimum $5 million liability ‘business class’ insurance
• Current certificate in First Aid and CPR
• Drivers’ abstract

Knowledge, Skills and Abilities:
• Knowledge of Psychosocial Rehabilitation principles
• Working knowledge of the Residential Tenancy Act
• Working knowledge of harm reduction
• Ability to establish and maintain rapport with clients
• Ability to observe and recognize changes in clients
• Knowledge of housing issues, community resources and government agencies
• Practical knowledge of best practices, the Residential Tenancy Act, ICMH Tenancy Policies, and all other relevant legislation
• Strong mediation and problem solving skills
• Knowledge and understanding of diverse populations
• Excellent oral and written communication skills; second language an asset
• Strong computer literacy; proficiency in Microsoft Office, case management program and internet
• Ability to work both independently and within a team context
• Physical ability to work effectively in an office environment as well as external setting

Supportive Housing Program
Position: Recovery Coach (Casual)
Program: Supportive Housing Program
Reports to: Director of Housing
Bargaining Unit: HEU
Benchmark Match: Grid 10 ($21.85-$23.69)
Benchmark Title: Support Worker 2 (81502)
Closing Date: August 10, 2017 at 4PM

Please send your availability and resume to sarah.crawley@icmha.ca

In accordance with the vision, purpose and values of Island Community Mental Health, client and staff safety is a priority and responsibility shared by everyone at ICMH, as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Job Summary:
Within the context of a person centered care model, the Recovery Coach provides a range of services that support individuals living with mental health and substance use issues. The Recovery Coach, as a member of an integrated, collaborative team, works to increase client independence through recovery-oriented activities and skill enhancement and development. This includes delivering person-centered/family-approach support services and programs, assisting clients to maintain housing and support in daily living activities.

Duties and Responsibilities:
• Provides individualized, person centered support to clients. Prepares, documents, monitors and evaluates personalized recovery plans with each client;
• Monitors client mental health and substance use issues and determines when to provide additional support;
• Encourages and facilitates client participation in decision-making regarding housing and support;
• Assists clients to set and maintain goals related to procuring and maintaining housing;
• Provides life skills training such as meal preparation, housekeeping, personal care, and nutrition literacy;
• Provides a minimum of one in-person visit per month per client; visits may increase with the needs of the client;
• Assists clients with financial management including coordinating with the Ministry, budgeting, and ensuring rent and damage deposits are made;
• Contributes to the evaluation of clients progress and preparing related reports;
• Regularly performs client assessments (e.g. Suicide Risk Assessments, Home Risk Assessments)
• Supports and encourages client participation in groups;
• Liaises and actively plans with community resources;
• Coordinates referrals to services and programs for clients and families;
• Arranges client transportation, as necessary;
• Advocates for clients who may be experiencing stigma in the community;
• Supports clients in de-escalation of tenancy issues and crisis intervention;
• Provides transition support for clients moving in or out of supported housing;
• Attends events to increase community outreach and public education;
• Facilitates group sessions and prepares presentations on housing related topics, Ready to Rent, financial management, landlord/tenant rights;
• Reports any health and safety concerns to the supervisor;
• Maintains reports such as statistics, mileage and petty cash;
• Gathers and records data according to ICMH professional documentation principles;
• Maintains client files, ensuring confidentiality;
• Attends and participates in safety huddles;
• Prepares incident reports according to ICMH policies and procedures;
• Supports client to complete maintenance related requests for the rental unit, as necessary;
• Maintains regular contact with, and provides back-up for team members as required;
• Works within a team, supporting colleagues and attending team meetings, sharing information appropriately and confidentially;
• Keeps up to date with issues relevant to housing and support, mental health, substance use, best practices, benefits, and other relevant legislation;
• Completes BC Housing annual review paperwork and collects designated proof of income;
• Performs other tasks as assigned by the Director of Housing

Qualifications:
Education and Experience:
• A degree or diploma in social work or inter-professional mental health and addictions;
• A minimum of 2 years recent and related experience, preferably in the non-profit housing sector or in a related social service field;
• Experience working successfully with populations impacted by mental health issues, substance use and/or other barriers to stable housing
• Required Certifications: Applied Suicide Intervention Skills Training, Violence Prevention, Trauma-Informed Practice.
• Exposure to or direct work history with principles of evidence based practice, client and family centered approaches, and harm reduction models.

Preferred Certifications:
• Crisis Prevention
• Conflict Resolution
• PSR Practitioner
• Harm Reduction
• Motivational Interviewing

Additional Criteria for Role:
• Completion of a Criminal Record Check through the Ministry of Justice
• Valid drivers’ license and access to a reliable vehicle with a minimum $5 million liability ‘business class’ insurance
• Current certificate in First Aid and CPR
• Drivers’ abstract

Knowledge, Skills and Abilities:
• Knowledge of Psychosocial Rehabilitation principles
• Working knowledge of the Residential Tenancy Act
• Working knowledge of harm reduction
• Ability to establish and maintain rapport with clients
• Ability to observe and recognize changes in clients
• Knowledge of housing issues, community resources and government agencies
• Practical knowledge of best practices, the Residential Tenancy Act, ICMH Tenancy Policies, and all other relevant legislation
• Strong mediation and problem solving skills
• Knowledge and understanding of diverse populations
• Excellent oral and written communication skills; second language an asset
• Strong computer literacy; proficiency in Microsoft Office, case management program and internet • Ability to work both independently and within a team context
• Physical ability to work effectively in an office environment as well as external setting